Delete your Wuffl account
You can delete your account at any time. Your account is deactivated straight away and your personal data is permanently erased 14 days later. Until then you can change your mind.
In the app
- Open Settings and go to Account.
- Tap Delete account.
- Review your households. If you share a household and you are its primary owner, choose who takes over.
- If you have a subscription, cancel it in the App Store or Google Play. Deleting your account does not cancel it.
- Sign in again to confirm it’s you, then tap Delete my account.
Changed your mind?
Sign in within 14 days and tap Cancel deletion. If you handed primary ownership of a household to someone else, that stays with them. After the 14 days your data cannot be recovered.
Without the app
Email privacy@wuffl.app from the email address on your account and ask us to delete it. We reply to confirm, and delete it the same way as the app does, within one month.
What we delete
- Your profile: name, email address, photo and sign-in.
- Households where you are the only member, with all their pets, documents, photos, routines, reminders and share links.
- Your membership of every other household, and invitations you sent or received.
- Your subscription record with our billing provider (RevenueCat).
- The devices registered for your notifications.
What we keep
- Shared households. Pets, documents, symptom logs, routines and share links you added to a household that other people are still in belong to that household. They stay for the other members, with your name removed.
- Store purchases. Apple and Google keep their own records of your purchases. We can’t delete those; ask them directly.
- Free trial record. If you had a free trial, we keep a one-way hash of your email address (not the address itself) so the same email can’t start another free trial. It isn’t linked to your account or your data.
How long other copies last
| Data | Removed |
|---|---|
| Your account and personal data | 14 days after you ask |
| Usage analytics (not linked to your name or email) | Expires after 2 months |
| Crash reports (not linked to you) | Expire after 90 days |
| Server logs (contain your account id) | Expire after 30 days |
| Free trial record (a hash of your email) | Kept, so the email can’t start another free trial |
| Database backups | We don’t keep any, so nothing outlives the deletion |
Read our privacy policy for the full details.