Terms of service

Effective date: October 16, 2026

These terms are an agreement between you and Wuffl (“Wuffl”, “we”, “us”). They cover the Wuffl mobile app, the website at wuffl.app and the caregiver pages we host (together, “Wuffl”). By creating an account or using Wuffl, you agree to them. If you don’t agree, please don’t use Wuffl.

Our privacy policy explains how we handle your information. It’s part of these terms.

Questions? Email support@wuffl.app.

Summary

• Wuffl helps you keep your pet’s care information in one place and share it with the people who look after your pet. It is not veterinary advice and not an emergency service.
• Your content stays yours. You decide who you share it with.
• Everyone in a household can see and edit everything in it. Anyone with a share link can see what that link shows.
• Paid plans are bought and cancelled through Google Play or the App Store. They renew automatically until you cancel.
• If a plan ends and your household no longer fits its limits, the household becomes read-only and, after a 7-day countdown, extra content is permanently deleted. You can avoid this by cleaning up, restoring or re-subscribing first.

Who can use Wuffl

You must be at least 13 years old, or the minimum age of digital consent in your country if that’s higher (up to 16). If you are under 18, a parent or guardian should agree to these terms with you.

You can’t use Wuffl if we’ve previously closed your account for breaking these terms, or if the law doesn’t allow you to.

Your account

• You can sign up with an email and password, or with Google or Apple.
• Give us accurate information and keep your sign-in details safe. You are responsible for what happens in your account.
• If you think someone else has access to your account, email support@wuffl.app straight away.

What Wuffl is, and isn’t

Wuffl lets you store pet profiles, routines, health records, documents, symptom logs and contacts, set reminders, share care information with a household and with caregivers, and create printable Fridge Sheets.

Not veterinary advice. Wuffl stores and displays the information you and your household add. It doesn’t diagnose, treat or advise on your pet’s health. Always ask a vet about your pet’s health, and in an emergency contact a vet directly.

Reminders can be missed. Reminders depend on your device, its settings, notifications being allowed and on services run by Google and Apple. A reminder may arrive late or not at all. Don’t rely on Wuffl as the only way to remember a medication, vaccination or other important care.

Check what you share. Information on a share link or Fridge Sheet is only as accurate as what’s in Wuffl. Keep it up to date before handing over care.

Households

Pets belong to a household. You can invite other people to join yours, and you can be a member of more than one household.

• Everyone shares everything. Every member can see, add, edit and delete the household’s pets and records, and members can see each other’s names and email addresses. Only invite people you trust.
• Primary owner. The person who creates a household is its primary owner. The primary owner is always kept if the household has to shrink. To leave while other members remain, the primary owner first hands the role to another member.
• Payer. The member whose subscription pays for the household’s plan. The payer can only leave once they’ve turned off auto-renew for that subscription.
• Leaving. When you leave a household, the pets and records in it stay with the household for the other members.
• The last member. If the last member leaves, the household and everything in it (pets, routines, documents, files, symptom logs, contacts and share links) is permanently deleted. The app warns you before this happens.

Sharing with caregivers

Share links. Anyone who has a share link can open a read-only page about the pet without an account. The page shows the pet’s profile, routines, contacts and any temporary notes you added. You choose when to create a link, who to send it to and whether it expires, and you can revoke it at any time. On paid plans you can protect a link with a PIN. A link without an expiry date works until you revoke it.

Fridge Sheets. A Fridge Sheet is a PDF of your pet’s essentials. Once you download it, you control who gets a copy, and we can’t take it back.

You are responsible for who you share links and Fridge Sheets with, and for revoking links you no longer want to work. We aren’t responsible for what people you share with do with the information.

Your content

“Your content” means everything you add to Wuffl: pet details, routines, records, documents, photos, videos, notes and contacts.

• You keep ownership of your content.
• You give us permission to store, copy, process and display your content only as needed to run Wuffl for you. That includes syncing it to your household, showing it on share pages and Fridge Sheets you create, and making the technical copies this involves. This permission ends when your content is deleted, except for copies people already have (such as a downloaded Fridge Sheet).
• Content in a shared household belongs to that household. If you leave or delete your account, what you added stays for the other members, with your name removed.
• Information about other people. Vet, emergency and insurance contacts are about other people. Only add them if you’re allowed to, and only share them with caregivers who need them.
• You’re responsible for your content and for having the right to add it.

We don’t review your content, and we don’t sell it or use it for advertising.

Acceptable use

When using Wuffl, don’t:

• Break the law, or infringe anyone else’s rights, including their privacy or intellectual property.
• Upload content that is illegal, harmful, abusive or unrelated to looking after pets, or malware.
• Use Wuffl, share links or invitations to harass, spam or deceive people.
• Access households, accounts or data that aren’t yours, or try to get around share-link PINs or expiry.
• Try to get around your plan’s limits, for example by creating extra accounts or households to avoid paying.
• Probe, overload, disrupt, reverse engineer or scrape Wuffl, or use it to build a competing service, except where the law allows this.
• Resell or commercially redistribute Wuffl.

Plans and billing

Wuffl has a free plan and paid plans. A plan applies to a household, not a person: every member of a household gets its plan.

Plans. At the time of writing:

Paid plans also include vaccination and preventative-care reminders, PIN-protected share links and custom Fridge Sheet templates. The app shows the current limits and features. We may change them in the future. If we reduce what your paid plan includes, we’ll tell you in advance.

Buying. Paid plans are subscriptions bought through Google Play or the App Store, billed monthly or annually. The price, including any taxes, is shown in the store before you buy. Payment is handled by the store under its terms. We never see your card details.

Automatic renewal. A subscription renews automatically at the end of each billing period, at the then-current price, until you cancel. If we change the price, the store will tell you before you’re charged the new price, and you can cancel before it applies.

Cancelling. Cancel in your Google Play or App Store subscription settings. Your plan stays active until the end of the period you’ve paid for. Deleting your account or the app does not cancel a subscription.

Refunds. The store handles payments, so refunds are given under Google Play’s or Apple’s refund policies. Ask them directly. Where the law gives you a right to cancel or to a refund, these terms don’t take it away.

One household per payer. You can be a member of many households, but your subscription pays for one household at a time. When you buy or restore a plan, it applies to the household you already pay for, or otherwise to the household you have open in the app.

When a plan ends or gets smaller

A household’s limits go down when its subscription ends, the payer leaves, or it moves to a smaller plan. While the store is still retrying a failed payment and keeps your subscription active, nothing changes.

If the household still fits its new limits, it simply loses the paid features. Existing share links keep working, including their PINs. Symptom logs older than the free history are hidden, not deleted, and come back if you upgrade again.

If the household doesn’t fit its new limits:

1. It becomes read-only. Every member can still view and download everything, and can delete things, but nobody can add or edit content. Share links keep working.
2. A 7-day countdown starts. The app shows the deadline and what will be removed if nothing changes. Before it ends, any member can restore purchases or subscribe again, and the primary owner or payer can choose which members, pets, records and files to keep. Buying a plan that still doesn’t fit doesn’t restart the countdown.
3. Automatic cleanup. If the household still doesn’t fit when the countdown ends, Wuffl brings it within its limits automatically:
   • Members: keeps the primary owner, then the payer, then the members who joined earliest. Others are removed from the household (their own accounts aren’t affected).
   • Pets: keeps the pets added earliest, and deletes the rest with all their records and files.
   • Records: keeps the most recent records for each pet, and deletes the oldest.
   • Storage: removes the oldest files first (keeping their records), with pet photos last.

Cleanup is permanent. Nothing deleted by a cleanup you confirm, or by automatic cleanup, can be recovered. The countdown is your chance to keep what matters: download anything you want to keep before the deadline.

If you pick a smaller plan in the app and your household wouldn’t fit it, the app shows you what would have to go before you switch.

Third-party services

Wuffl relies on services from other companies, including Google (Firebase and Google Cloud), Apple, Google Play and RevenueCat. Your use of their stores and sign-in services is also covered by their terms. We aren’t responsible for their services, but we choose them carefully. See our privacy policy for what they do.

Deleting your account

You can delete your account at any time, in the app (Settings → Account → Delete account) or by email. Your account is deactivated straight away and your data is erased 14 days later. Full details: Delete your account.

Suspension and termination

You can stop using Wuffl at any time.

We may suspend or close your account, or remove content or disable share links, if you seriously or repeatedly break these terms, if the law requires it, or if it’s needed to protect other people, your pets’ information or Wuffl. Where reasonable, we’ll tell you first and explain why. If we close your account for a reason other than you breaking these terms, we’ll give you a reasonable chance to download your content first.

We may also change or stop offering parts of Wuffl. If we shut Wuffl down entirely, we’ll give you at least 30 days’ notice so you can download your content.

Our intellectual property

Wuffl, including the app, website, design and the Wuffl name and logo, belongs to us. We give you a personal, non-transferable licence to use the app and website as these terms allow. This doesn’t give you any other rights in them.

If you send us ideas or feedback, we may use them without owing you anything.

Disclaimers

We work hard to keep Wuffl reliable and your data safe, but Wuffl is provided “as is” and “as available”. To the extent the law allows, we don’t promise that Wuffl will always be available, error-free or secure, that reminders will always arrive. Keep your own copies of documents that matter, such as vaccination certificates.

Limitation of liability

To the extent the law allows:

• We aren’t liable for indirect or consequential losses, or for loss of data, profits or opportunity.
• We aren’t liable for harm to a pet resulting from relying on information in Wuffl, a missed or late reminder, or information you or your household added or shared.
• Our total liability to you for all claims about Wuffl is limited to the greater of the amount you paid for Wuffl in the 12 months before the claim, or USD 50.

Nothing in these terms limits liability that can’t be limited by law, such as for fraud, or for death or personal injury caused by negligence. If you are a consumer, you also keep any rights you have under the consumer laws where you live.

You agree to cover reasonable losses we suffer because you used Wuffl in a way that breaks these terms or the law, to the extent the law allows.

Apps from the Apple App Store

If you got the Wuffl app from the App Store, these terms are between you and Wuffl, not Apple. Apple isn’t responsible for the app or its content, and has no obligation to provide maintenance or support for it. If the app doesn’t work as these terms say, you can tell Apple, and Apple may refund the price you paid for the app. Apart from that, Apple has no warranty obligation for the app. Wuffl, not Apple, is responsible for handling any claims about the app, including product liability, legal or regulatory claims and claims that the app infringes someone’s intellectual property. You must also follow the App Store’s terms when using the app. Apple and its subsidiaries can enforce these terms against you as third-party beneficiaries.

Changes to these terms

We may update these terms, for example when Wuffl changes or the law does. We’ll post the new terms on this page and change the effective date at the top. If a change is significant, we’ll let you know in the app or by email before it takes effect. If you keep using Wuffl after a change takes effect, you accept the new terms. If you don’t agree, you can stop using Wuffl and delete your account.

General

• If any part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce a part of these terms straight away, we can still enforce it later.
• You can’t transfer your rights under these terms to anyone else. We may transfer ours as part of a merger or sale of Wuffl, and we’ll tell you if that happens.
• These terms, together with our privacy policy, are the whole agreement between you and us about Wuffl.

Contact

Wuffl
Email: support@wuffl.app
Website: wuffl.app